FAQ
Everything you need to know before bringing a little bit of Lumielle home.
If you have any questions that you can't find here, we would be happy to help you.
All our prints are digital products. You will not receive a physical print by mail. After making your purchase, you can download the digital files and print them wherever you prefer.
You will receive the digital files of the illustration you selected, ready for printing. The files are designed so you can print your artwork in different sizes while maintaining good quality.
Currently, our collections are available as they appear in the store, and we do not offer customizations. We want each illustration to retain its identity and be part of Lumielle's visual universe.
Since this is a digital product, you don't have to wait for any shipping. Once your purchase is complete, you will receive an email with instructions and access to your files.
You will find access to your files in the confirmation email of your purchase.
First, check your spam, promotions, or junk mail folders. If you still can't find it, write to us, and we will help you regain access to your files.
Yes. Your files will be available from your email so you can access them whenever you need, with a maximum of 20 downloads.
You can print it at home, at a copy shop, or at a professional printing service. To achieve a nicer finish, we recommend using artistic paper or high-quality paper.
It depends on the finish you are looking for, but for our illustrations, we recommend a good quality matte artistic paper that allows you to appreciate the details and tones of the illustration.
Each design includes files prepared to facilitate printing in different formats.
The purchase allows you to print the print for your personal use. It is not permitted to resell, redistribute, share, or use the files for commercial purposes.
No. Since these are digital products, there are no shipping costs.
Due to the nature of digital products, once you have received or downloaded the files, we cannot accept returns or refunds, except where legally required. If you have any issues with your purchase, write to us, and we will find the best solution.
Write to us with your order number and tell us what happened. We will review your case and assist you.
No. The purchased files are for personal use and should not be shared, resold, or distributed.
Do you still have questions?
No worries. We are here to help you.
If you haven't found the answer you were looking for, write to us, and we will be happy to assist you.